Refund policy

At Canéza, we strive to make your return and refund experience as seamless as the fragrance you cherish.

Refunds will be issued to the refund method you select at the time of initiating your return, either your original payment method or your Canéza Wallet.

Refunds credited to your Canéza Wallet will be processed promptly upon receipt and inspection of the returned item, allowing you to enjoy a faster, hassle-free credit.

Refunds to your original payment method will be processed as soon as the return is inspected at our fulfillment center; please note that the time for the amount to reflect in your account may vary depending on your bank’s processing timelines.

We appreciate your understanding and remain committed to serving you with elegance and care.